Shipping

All orders will be processed and dispatched in 1-3 business days.

Singapore:

• All orders enjoy free shipping (no minimum spend). 
• Estimated shipping time is 1-2 business days.

Rest of the world:

• For orders US$100 and above, enjoy free economy shipping.
• For orders below US$100, opt for express shipping (price varies depending on destination and will be reflected at checkout) or economy shipping from US$7-9.
• Estimated shipping times vary and will be reflected at checkout.

Please note:

Only limited tracking information available for Economy Shipping option. Full end-to-end tracking is available for Express Shipping option.

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

**As of 1 July 2021: For UK and EU countries, VAT applies according to the rate set by each respective country. Our prices are not inclusive of VAT. Customers are responsible for paying VAT directly to the relevant authority in their country.**

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

Returns

All sales are final.

We do not accept returns due to hygiene reasons. However, in the case that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Return shipping fees will be refunded for items acknowledged to be defective or incorrect. 

Before returning your items, kindly email us at ask@thehexad.com with your order number, a photo of the received item and the reason for return. Please allow 1-3 business days for us to process your request. 

Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. 

For more information, please refer to our Terms of Service. If you have any questions, feel free to drop us an email at ask@thehexad.com and we will be happy to help!